Shipping policy

Shipping Policy

At Arcadian Supply Co., we are committed to providing you with prompt and reliable delivery of our natural, handcrafted products. Below are the details regarding our shipping policies to ensure you have a smooth and transparent shopping experience.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days. During peak times or holidays, processing times may be slightly longer.
  • Custom Orders: Please note that custom or personalized items may require additional time to process.

Shipping Rates and Delivery Estimates

  • Domestic Shipping (United States):

    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Expedited Shipping: Estimated delivery within 2-3 business days.
    • Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your shipping location.

  • Free Shipping: We offer free standard shipping on orders over $50 within the United States.

International Shipping

  • Availability: Currently, we do not offer international shipping. Please check back for updates on international availability.

Order Tracking

  • Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
  • Certain products may have shipping restrictions due to state or federal regulations.

Shipping Delays

  • Natural Disasters and Unforeseen Events: Delays may occur due to natural disasters, inclement weather, or other unforeseen events beyond our control.
  • Carrier Delays: We are not responsible for delays caused by the shipping carrier. However, we will do our best to assist you in tracking and resolving any issues.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at contact@arcadiansupplyco.com. We will work with the carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos and contact us immediately. We will assist you in processing a claim and sending a replacement.

Returns

Contact Information

For any questions or concerns regarding shipping, please contact us: